terms | Play Academy

BUSINESS TO CONSUMER - ON-PREMISES - TERMS AND CONDITIONS FOR THE SUPPLY OF SERVICES

Information about us
1. We are Play Academy Scotland Ltd. is Our address is 7 Bank Street, Blairgowrie, Perthshire, Scotland PH10 6DE. We are open Monday to Sunday 09:30AM to 17:30PM
2. Our company registration number is SC847934
3. Our registered VAT number is 521 9970 74
4. You can contact us by telephoning our customer team 01250 878 491 or by writing to us at contact@playacademyscotland.co.uk.
5. This information was provided to you before the contract was agreed.
General terms and conditions
1. These are the terms and conditions on which we supply services to you.
2. These terms tell you who we are, how we will provide supply services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
3. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order/booking.
4. When we use the words "writing" or "written" in these terms, this includes emails.
Our contract with you
1. Our acceptance of your order/booking will take place when we tell you verbally by telephone, written confirmation via email and or confirmation email from our ticket booking system, that we are able to provide you with the services, at which point a contract will come into existence between you and us.
2. If we are unable to accept your order/booking, we will inform you of this verbally via the telephone or in writing via email. We will not charge you for the services/booking. This might be because we have reached customer capacity with bookings, unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the services, or because we are unable to meet the requirements you have specified.
3. We have taken care in the preparation of the content of our website and social media content , in particular to ensure that prices quoted are correct at the time of publishing and that the services/ children’s activities have been described accurately. However, bookings will only be processed if there are no material errors in the description of the services or their price(s) as advertised.
4. The images of the services/activities are for illustrative purposes only. Your services/activities may vary slightly from those images.
5. You are able to correct errors on your online booking up to the point on which the contract is formed when you confirm.
Your rights to make changes

If you wish to make a change to your booking, please contact us by telephone or email. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the services, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

Our rights to make changes
1. We may change the services to reflect changes in relevant laws and regulatory requirements and to implement minor technical adjustments and improvements. These changes will not affect your use of the services.
2. In addition, we may make changes to these terms or the services, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any part of the services paid for but not received.
Price and payment
1. The price of the services (which includes VAT) will be the price set out in the order or our acceptance of it. We take all reasonable care to ensure that the price of the services advised to you is correct. However please see clause ‎6.3 for what happens if we discover an error in the price of the services you order.
2. If the rate of VAT changes between your order date and the date we supply the services, we will adjust the rate of VAT that you pay, unless you have already paid for the services in full before the change in the rate of VAT takes effect.
3. It is always possible that, despite our best efforts, some of the services we sell may be incorrectly priced. We will normally check prices before accepting your order/booking. This is so that, where the services’ correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the services’ correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order/booking where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
4. We accept payment with credit and debit card Visa and Mastercard for online ticket and gift voucher orders/bookings. We accept cash payments, debit, Visa and Mastercard on site. We accept pre-paid gift cards/vouchers only issued by Play Academy Scotland.
5. We accept no liability if services are delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the services/booking from you, then we can refuse to process your order and/or suspend any further services. This does not affect any other rights we may have.
6. Where it is not possible to accept your order/booking of the specification and description at the price indicated, we will advise you by email, and offer to sell you the services of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.
7. If you think an invoice is wrong please contact us promptly to let us know
Health and Safety
1. Entry and exit from Play Academy Scotland premises is via a magnetic door entry system operated by a member of the staff team. CCTV is installed in all areas of the premises except the bathrooms. This is for safety and security of everyone in the building. Children will not be allowed to exit the premises without an adult.
2. Play Academy Scotland accepts no responsibility for any items left in the pram/buggy park area/reception and accepts no liability for any loss or damage to such property during a visit.
3. All children remain the sole responsibility of and must be accompanied by a responsible adult (aged 18+). Children must not be dropped off at Play Academy or a parent guardian to leave part way through the session. Play Academy Scotland does not provide childcare services. Unaccompanied adults are strictly prohibited during a play session. Unaccompanied adults may attend as part of a birthday party booking or attending an evening community room session.
4. Children aged 0-12 years may use the soft play structure. Adults may access the play structure for supervision/support for their children as required. Children and adults must remove their shoes and keep their socks on when using the play structure.
5. Children and adults must not consume food or drink while on the play structure.
6. Children and adults must consume food and drink while seated in the dinning or community room areas. Only adults may use the microwave and bottle warmer in the community room. Empty food packaging and beverage cups are to be placed in the nearest bin.
7. All hot drinks consumed on the premises must have a plastic lid and or a sealed lid if using your own receptacle, to reduce the risk of injury to both adults and children.
8. Children and adults are allowed to consume their own food and non-alcoholic beverages on the premises. Play Academy Scotland cannot guarantee an allergen free environment.
9. Customers are expected to make use of all available bins and use of locked bins in the toilets for nappies and sanitary waste.
10. If a child or adult has a medical condition that requires rescue medication to be available in the event of a medical episode, e.g. EpiPen, inhaler, epilepsy medication. The adult must ensure this medication is carried with them.
11. Children or adults who are unwell, showing signs of contagious illness, or recovering from a recent stomach bug should not enter the premises. If a child or adult vomits or is unable to make it to the toilet on time, please inform a member of the team for assistance.
12. There is first aider on site at all times at Play Academy Scotland. There are panic buttons in each area of the building. A team member will attend to a situation immediately. Customers are expected to seek assistance from the team should an incident occur.
13. Children and adults must not climb the black nets or outer system structures on the soft play structure. Children must not play at the foot of the slide of crawl back up the slide surface.
14. Fighting, rough play and bullying will result in the parent guardian being asked by Play Academy Scotland to intervene with their child. If the issue cannot be resolved, then the parent/guardian and child may be asked to leave.
15. Alcohol, vaping/e-cigarettes and cigarette smoking both inside and in the garden are not permitted anywhere on the premises.
Party Packages
1. There are three party package options. These are with food, without food or the customer supplies their own food. We offer a lunch box style cold food option, use of the party room and decorated in the theme of your choice. We will also present and cut the cake for guests if required. Prices are £15.00 per child with food and £13 per child without food. Adults are not charged for a party booking. You will be required to pay a non-refundable 25% deposit at the time of booking. We can provisionally book a party date, however the date will not be secured until the deposit is paid.
2. Party packages are booked direct with Play Academy Scotland either by email, telephone or in person. For sole use of the premises and party room for a two hour party session, you must have a minimum of twelve children attending and accompanying adults.
3. Smaller parties with less than twelve children and the party room are available, however you will not have sole use of the premises. Therefore, the public can continue to book tickets to attend a play session, although will not have access to the party room.
4. You will be asked to complete a questionnaire to confirm your requirements, including the theme of the party and food options. You must confirm final numbers of guests and food options forty-eight hours before the party.
5. The party guests must commence getting ready to leave the premises ten minutes before the end of the session. This is to ensure we remain within our permitted numbers of people in the building for fire regulation purposes. This also ensures the comfort and safety of those entering and exiting the building.
eGift Cards

eGift cards can be purchased online, via the ‘book’ now tab accessible via www.playacademyscotland.co.uk. When a card is purchased, the system will email the customer a unique online code that they can use to make online bookings and the balance on the card will reduced. We offer a paper gift card option, however this is only available purchase onsite at Play Academy Scotland.

Providing the services
1. During the online booking process we will confirm the date and session time via confirmation email sent to you at the email address you provided. For walk-in customers, your confirmation of service provision will be immediate and in person. However, if the premises has reached capacity for people in any given play session, we reserve the right to decline purchase of a ticket. Scenarios were this can happen will be if the premises/play session has reached thirty-five people, this is to ensure the comfort and safety of customers due to overcrowding. We will offer you the opportunity to book the next available session. Further scenarios include birthday parties where the session had been booked for sole use. A sign will be placed on the door to notify potential walk-in customers and the online booking session adjusted to prevent booking for the session.
2. If our supply of the services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services you have paid for but not received. An example may include and is not limited to, an issue with the premises where it would not be safe and or appropriate to open to the public.
Your cancellation rights, refund policy and late arrivals
1. Notice period: Parents or guardians must cancel at least 48 hours before the scheduled play session or party to receive a full refund.
2. Late cancellations: cancellations made less than 24 hours before the service will incur a fee of 50% of the booking cost.
3. Illness exception: If a child becomes sick, please notify on the day of service to reschedule a future visit.
4. How to cancel: cancellations must be submitted via email at playacademyscotland.co.uk or by calling 01250 878 491.
5. Play sessions: full refunds are only issued if the cancellation deadline is met.
6. Birthday parties: deposits for party room bookings are strictly non-refundable, but can be transferred to a available date.
7. Facility closure: If we must close due to severe weather, maintenance or unforeseen safety issues, you will receive a 100% refund or an immediate rebooking for the next available date.
8. If a customer does not arrive, they will forfeit the entire session fee and no refunds or credits will be issued.
9. Late arrival: Arriving late does not extend the scheduled play time or party slot, as we must respect subsequent bookings. The Directors reserve the right to extend the play session, provided this did not impact on other customers and or pre-booked tickets.
Our rights to end the contract
1. We may end the contract for services at any time by writing to you if:
  1. You do not make any payment to us when it is due.
  2. You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services. An example of this would be guest numbers and food choices less than forty-eight hours ahead of a birthday party booking.
2. If we end the contract in the situations set out in clause ‎9.1 we will refund any money you have paid in advance for services we have not provided.
3. We may write to you to let you know that we are going to stop providing the services. We will let you know at least 2 weeks in advance of our stopping the supply of the services and will refund any sums you have paid in advance for services which will not be provided. An example may include and is not limited to major works at the premises, including road/footpath closure by the local authority for road works.
If there is a problem with the services
1. If you have any questions or complaints about the services please contact us. You can do so at contact@playacademyscotland.co.uk or 01250 878 491
2. We are under a legal duty to supply services that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (“the Act”). The Act says:
  1. You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.
  2. If a price hasn't been agreed upfront, what you're asked to pay must be reasonable.
  3. If a time hasn't been agreed upfront, it must be carried out within a reasonable time.
Our responsibility for loss or damage suffered by you
1. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill.
2. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.
3. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services and for under the Consumer Protection Act 1987.
How we may use your personal information
1. We will only use your personal information as set out in our privacy statement set out in Schedule 1.
2. We will only give your personal information to third parties where the law either requires or allows us to do so.
Other important terms
1. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
2. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

SCHEDULE 1

PRIVACY STATEMENT

How we use your personal information

We will process your personal information in accordance with applicable data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Personal information we collect

Depending on the nature of the goods, services and/or digital content we provide, we may collect personal information such as your name, contact details, payment details, delivery address, and information you provide when communicating with us.

How and why we use your personal information

We use your personal information where necessary to:

enter into and perform our contract with you, including providing goods, services and/or digital content;
process payments, refunds and cancellations;
communicate with you about your order or our contract;
manage complaints, returns and customer services; and
comply with our legal and regulatory obligations.

We will only process your personal information where we have a lawful basis to do so, including where processing is necessary for the performance of a contract, compliance with a legal obligation, or for our legitimate business interests.

Sharing your personal information

We may share your personal information with third parties where this is necessary to perform our contract with you (for example, payment providers, delivery companies, IT or hosting providers), where required by law, or where otherwise permitted under data protection law.

We require third parties who process personal information on our behalf to respect the security of your personal information and to treat it in accordance with the law.

International transfers

Where personal information is transferred outside the UK, we will ensure appropriate safeguards are in place in accordance with data protection law.

Data security and retention

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

We will only retain your personal information for as long as it is necessary for the purposes for which it was collected, including to comply with legal, accounting or reporting requirements.

Your rights

You have rights under data protection law in relation to your personal information, including the right to request access to, correction or deletion of your personal information, and to object to or restrict certain types of processing, subject to legal limits.

Where our website uses cookies or similar technologies, these are used to distinguish you from other users, to enable website functionality and to help us improve our website.

Further information about the cookies we use, including details of any optional cookies and how you can control them, is set out in our Cookie Policy, available at: insert link to Cookie Policy.

Further information

Further details about how we use your personal information, including how to exercise your rights, are set out in our Privacy Policy, available at: insert link to Privacy Policy.

Data Controllers:

Carly Power Director at Play Academy Scotland Ltd

Vicky Myers Director at Play Academy Scotland Ltd